FAQs

How do I get a library card?
Visit any Marigold member library or contact Marigold Library System at 1-855-934-5334.



How do I search for library items online?
You can search for books, DVDs, audiobooks and more using the online library catalogue, called TRACpac.  On your mobile device, dowload  the free TRACpac App for Apple or Android.

How do I view my account online?
Visit the library catalogue at www.tracpac.ab.ca and login using the barcode number from your library card and your PIN. 

How do I renew my library items?
Items may be renewed up to two times, as long as there are no holds on the items. Items may be renewed in person, by phone, online, or through the  TRACpac App.

How do I place a hold?
Holds may be placed in person, by phone, online, or through the  TRACpac App

How do I access eBooks, eAudiobooks, eMagazines, and MP3 music?
Access digital media and help at www.marigold.ab.ca/eresources

How do I access eResources?
Visit www.marigold.ab.ca/eresources to access the complete A-Z list of eResources available to all Marigold Library System affiliated library patrons.

I forgot my  PIN/Password, what do I do?
If you are unsure of your PIN/Password, click the I fogot my password link in TRACpac, or contact Marigold Library System at 1-855-934-5334.

What is the Marigold Library System?
Marigold is a collaborative of 44 municipalities in south-central Alberta providing progressive library services for over 290,000 residents. Headquarters is located in Strathmore, Alberta, Canada.
Marigold has 36 member libraries and also maintains 12 paperback deposits located in small communities. Residents do not require a library card to borrow from a deposit collection, which includes best sellers. Gently used books may be donated by community members.  The deposits work on an honour system. This map shows the location of Member Libraries and Paperback Deposits within Marigold's region.

What is TRAC?
TRAC is a partnership of four regional library systems (Marigold Library System, Yellowhead Library System, Peace Library System, and Northern Lights Library System) and their member public libraries. TRACpac is the shared online catalogue for this partnership. As a member of Marigold you have access to nearly 3 million items.